Filed under: Cup of Chess Announcements
One of things we wanted to improve was better customer support for our members. Previously, users could send problem reports by following the link at the bottom of any page. One issue we had with this is that we did not know which user sent the report. There is now an option to include an email address (for non-members) for followups. Members do not need to fill this out as we will now track which member sent which report. This should allow us to more effectively respond to individual issues as they arrive and improve the overall quality of the site.
We are hard at work addressing some common issues such as disconnects, or issues loading the flash player. We hope to introduce an entirely new chess client that should hopefully resolve these issues that some users are experiencing. As always, stay tuned to the blog for updates!
7 Comments so far
Leave a comment
<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <pre> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>
this is so cute. currently, i’m experiencing some highs, somehow, my homeside has got mixed up with another members, so suddenly I’m “crikey_its_mickey” oder “Globe_bob”, which is very amusing cause they score is higher and I can play and loose against anyone I want! i just dont know how I got on their homesite,! thats not fair, especially cause i want MY SCORE TO PROVE and not someone others. i just hope the one who got my account isn’t playing to badly!
Comment by Princhess March 21, 2007 @ 9:08 amIf you are playing on a public network, please be sure not select “Remember me”, as that might allow others to use your account. If you do find yourself on another account, kindly logout and login back in with your account.
Comment by cupofchess March 21, 2007 @ 11:13 pmMy score-counter is stuck (will not react whatever the outcome of the game), however my opponent’s score invreses / decreases correctly.
Can you advise on possible cause / remedy
Thank you in advance,
Paul
Comment by Paul Grant June 24, 2007 @ 10:35 pmWhat can be done when a player does not move for SEVERAL days, an I mean SEVERAL too?
Comment by MoanBack December 6, 2007 @ 4:54 amHow do you activate the chat feature?
Thanks
Comment by THUMPICUS December 26, 2007 @ 1:08 amRecently I am experiencing that my score is going down so fast even if I am winning against my oponent. Please reply back with a reason as to why that is happening?
Comment by SRK February 15, 2008 @ 12:34 pmtoday I lost loads of points for a game with “deefer” which I never played.I was logged on playing consecutive games against elusive ,i won both but notice my point dropped. Any ideas how this happened and what can I do about it? This game never took place,AGHHHH
Comment by LYNDSEYLOO May 4, 2008 @ 9:35 am